To become an outstanding institute in graduate education to achieve the university’s vision.

To generate faster knowledge through teaching, research, publication, consultancy and community services.

UPSI is committed to become a leading university in providing higher-level educational services by implementing the Quality Management System to meet the customer’s needs.

1. Ensuring international student enrolment is in line with the Key Performance Indicator targets set by the University.

2. Ensuring percentage of student who graduate on time is in accordance with the Key Performance Indicator targets set by the University.

3. Ensuring that the attrition rate is in accordance with the Key Performance Indicator targets set by the University.

1. Student’s application and offer letter can be checked through online and print it among/in 30 days before new student registration begin.

2. New student’s registration process can be completed in one day.

3. Class timetable will be issued to students in 7 days before class start.

4. Examination slip can be review and print at least two (2) weeks before examination.

5. Examination result will be issued at least seven (7) day before new semester begin.

6. Decree and Viva Committee Meeting will be sent to the student in three (3) working days.

7. Confirmation of Graduation Letter will be issued in three (3) working days after passed by Senate and submitted to students after meet the graduation requirements.

8. Confirmation of the implementation of training / workshop / course will be informed to the student within five (5) days before the training / workshop / course conducted.

9. Acknowledgment of customer complaint will be issued to the complainant within one (1) working day after receiving the complaint.